UK & INTERNATIONAL SHIPPING POLICY

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UK Shipping

We ship all our items from the UK and most of the orders are dispatched on the same day of the order (providing it's a working day and the orders are placed before 11am)  Orders after 11am are processed on the next working day. 

Orders after 11am on Friday are processed on the next working day Monday, and will not be received until Tuesday. 

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We offer free UK deliveries on all orders over £150.

Any orders under £150 will cost you the following; 

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You can choose the following Royal Mail Services Tracked 

RM 24 1-2 days (Free on all orders over £150) £7.95

RM 48 2-3 days  (Free on all orders over £150) £6.95

RM Special delivery before 1pm next day (Free on all orders over £250) £12.95 (Must be ordered before 11am on Friday) for Monday delivery. 

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US & International Shipping

We ship all our items from the UK and most of the orders are dispatched on the same day of the order (providing it's a working day and the orders are placed before 1pm) and it usually takes 5-7 working days for the item(s) to be delivered. Your delivery experience is important to us, which is why we always choose a trusted courier (DPD, FedEx, DHL or alternative). Delivery fees start at £14.95 for Europe. Please proceed to checkout to get the exact quote). The prices do not include additional international duties or taxes, which will need to be paid by the recipient upon delivery.

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Ireland £14.95

Europe £14.95*

North America £34.95

Africa £34.95

Asia £34.95

Central America £34.95

Oceania £34.95

* Does not include all European countries. There are exceptions to the above.

 

While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.

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We work closely with our shipping partner to minimize the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.

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Duty and Taxes

Customs duties are not included in the final price of your order, you will be responsible for paying these if applicable in your country. Please note from the 1st January 2021 due to Brexit there will be import taxes for goods being shipped to the EU. For more information please refer to your local tax system.

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Tracking

Our order tracking service will keep you informed of the delivery status of your order every step of the way. We’ll send a courtesy confirmation email to let you know your goods are on their way and provide up-to-date tracking details email and sms. If you have any queries about your delivery, the DKC customer services team are on hand to provide friendly assistance.

 

 

Insurance Claims 

UK

As standard shipping insurance is limited to £150, if you require to increase this amount we recommend RM special delivery as this insured for upto £750. 

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INTERNATIONAL 

As standard shipping insurance is limited to £50, if you require to increase this amount we recommend you contact us to buy additional insurance cover.

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Please note that any claims for missing. undelivered, or damaged items must be done within 7 days from the item(s) being marked as delivered.

All claims must be done via e-mail, phone, or whats app. The claim will be limited to the maximum reimbursements mentioned above,  unless you have purchased additional cover. 

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Designer Kids Club will not take any additional liability for loss of items by the carrier, the customer will need to dispute reimbursements outside for the mentioned limits above directly with the carrier. 

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Designer Kids Club will not accept any requests for a refund for damaged, lost, missing orders above the above mentioned carrier limits. 

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Claims will be investigated by the courier, this can take upto 12 weeks, Until the courier investigation has been completed and the courier has agreed to refund/reimbursed DKC will not refund or reimburse you. 

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If you have any other questions please contacts us.

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RETURN POLICY

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• 14 DAY HASSLE FREE RETURNS 

• ANY RETURNS MUST BE REQUESTED WITHIN 7 DAYS, AND RECEIVED BY US WITHIN 14 DAYS OF YOUR DELIVERY

• ANY special orders/pre orders are non returnable and non refundable 

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We are proud to have one of the lowest return rates in the LUXURY FASHION currently at 1.8%.  This achievement is a direct reflection of our unwavering commitment to delivering exceptional quality and a seamless customer experience. From the moment you browse our curated collection to the day your purchase arrives, we focus on every detail to ensure our products meet the highest standards. We believe that luxury isn’t just about the product—it’s about the experience, too. 

 

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We understand that sometimes the item is not for you. You can return these items within 14 days of receiving the item, you have 7 days to request a return and 7 days to send it back to us. Returned items must be in the same condition as sent out, unworn and with all tags still attached & in the original packaging we do reserve the right to refuse the refund if they are returned in an unsuitable condition. For hygiene purposes, no refunds or exchanges will be given for products that have perfume, makeup, body odours or cigarette smoke on. We will also refuse return is our 360 ID Tags are tampered with or appear void. 

 

​Any products that are sold on a non return basis will be clearly marked/listed as non-refundable. These are usually heavily discounted or repaired items. 

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Return Process 

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1. Request return online 

Create your returns online using the link below 

http://www.royalmail.com/track-my-return/create/8028 

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All international returns will need to be arranged by yourself. We will not issue a returns label. 

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2. Pack - Package the items carefully, with each item in its original condition and with all labels attached with the undamaged box as it is considered part of the item. The items must be sent back within 7 days of requesting a return. 

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3. Return it to us-  Take your return to the post office and scan the QR code.  They will bring the shipping label for you.

For international return we recommend you return your items your own tracked & signed service to ensure they arrive with us & prevent being lost by the chosen postal service. It is important to retain a receipt with your tracking number as proof of postage. The items must be sent back within 7 days of requesting a return. 

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*On receipt, your return will be thoroughly checked by our team.  If the security tag remains fully attached, and the condition is the same as it was at the point of sale, the return will be accepted. If this is not met, the item can be returned back to the buyer at the buyers' expense. Alternatively, we can sell the item for you via our consignment.  Find out more here https://www.designerkidsclub.com/consign-with-us

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We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of account or future orders and returns being refused.

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*The return postage is at the buyers cost & responsibility until it has arrived safely with us.

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international Returns

If you are returning goods from outside the UK, It is essential to mark your parcel as "UNWANTED UK GOODS RETURNS" to avoid any additional customs duties.

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REFUNDING YOU​

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We’ll process your return within 3 working days of receiving it. However, during busier periods it may take up to 7 working days.

We'll email you to confirm that your refund has been issued.

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You will be fully reimbursed apart from shipping costs for the returns. You will normally be responsible for all import charges (if not a UK or EU order), delivery and return postal charges (except as required by UK or EU law) unless the item was found to be damaged or we made a mistake.

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Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:

1. Credit Card: Our bank will credit your account within 10 working days of receipt of your items.

2. PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.

Please note it can take a few more days for your bank to complete the refund depending on their processing time.

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PAYMENT METHODS

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We accept:

1. Credit / Debit Card: Visa, Master Card, Amex, Maestro

2. E-Wallet: Paypal, Apple Pay, Google Pay

3. Clearpay. Paypal, Pay it monthly 

Note: 

Clearpay, Paypal, Pay it monthly are monthly buy now pay later services that lends customers a fixed amount of credit to make purchases instantly and then pay for them in automatic instalments, made every few weeks, without any interest (late fees apply). Please use these responsibly.

 

These services are not regulated by the Financial Conduct Authority.

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SECURITY SSL 

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On DKC , every purchase is secure thanks to certified secure servers and advanced encryption services.

We use Secure Socket Layer (SSL) technology which encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

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You will also notice that the URL at the top of the browser begins with 'https:' instead of the normal 'http:' which means that you are in secure mode.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. To protect you as the cardholder and the payments made on our site, we may contact you by email if we need to verify your details.

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SECURELY SAVING YOUR CARD DETAILS 

To make shopping even quicker, we will store your credit card details if you are a registered customer. The next time you spot a coveted piece, you can whizz through checkout without having to re-enter all your details!

Only the last four digits of the card will be displayed so that you know which of your cards you are using.

You can delete any of your card details from your account. For increased security, if you change or add a new address you will be asked to re-enter your card details.

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DECLINED PAYMENTS

If your Credit Card has been declined, it could be for a number of reasons:

1. You mistyped your number.

2. You have mistyped the expiration date or the security code (CVV).

3. The name and address does not match the address your bank has on file for you.

4. Your bank has refused the payment for security reasons.

5. There are not enough funds in your account to cover the payment.

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Please contact your credit card provider or bank for more detailed information as to why your payment was refused. We invite you to contact us after in the event that the bank is unable to provide you with a sufficient answer.