SHIPPING, RETURNS, REFUNDS & PAYMENTS 

UK & INTERNATIONAL SHIPPING POLICY

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UK Shipping

We ship all our items from the UK and most of the orders are dispatched on the same day of the order (providing it's a working day and the orders are placed before 1pm) and it usually takes 1-2 working days for the item(s) to be delivered. 

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We offer free UK deliveries on all orders over £100

Any orders under £100 will only cost you £5.95.

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You can choose the following Royal Mail Services Tracked 

RM 24 1-2 days (Free on all orders over £100)

RM 48 2-3 days  (Free on all orders over £150)

RM Special delivery before 1pm next day (Free on all orders over £2000)

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US & International Shipping

We ship all our items from the UK and most of the orders are dispatched on the same day of the order (providing it's a working day and the orders are placed before 1pm) and it usually takes 5-7 working days for the item(s) to be delivered. Your delivery experience is important to us, which is why we always choose a trusted courier (DPD, FedEx, DHL or alternative). Delivery fees start at £14.95 for Europe. Please proceed to checkout to get the exact quote). The prices do not include additional international duties or taxes, which will need to be paid by the recipient upon delivery.

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Ireland £14.95

Europe £14.95*

North America £29.95

Africa £29.95

Asia £29.95

Central America £29.95

Oceania £29.95

* Does not include all European countries. There are exceptions to the above.

 

While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.

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We work closely with our shipping partner to minimize the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.

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Duty and Taxes

We ship all our items from the UK and the prices do not include additional international duties or taxes, which will need to be paid by the recipient upon delivery.

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Tracking

We will share online tracking information as soon as we ship. You can track your order via the online link. 

 

 

Insurance Claims 

UK

As standard shipping insurance is limited to £150, if you require to increase this amount we recommend RM special delivery as this insured for upto £750. 

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INTERNATIONAL 

As standard shipping insurance is limited to £50, if you require to increase this amount we recommend you contact us.

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Please note that any claims for missing or damaged items must be done within 7 days from the item(s) being marked as delivered. All claims must be done via e-mail. 

If you have any other questions please contacts us.

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RETURN POLICY

14 DAY HASSLE FREE RETURNS 

ANY RETURNS MUST BE REQUESTED WITHIN 7 DAYS, AND RECEIVED BY US WITHIN 14 DAYS OF YOUR DELIVERY

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We understand that sometimes the item is not for you. We accept returns all the products we sell ourselves. These are labelled or tagged as DKC Sale. You can return these items within 14 days of receiving the item, you have 7 days to request a return and 7 days to send it back to us. Returned items must be in the same condition as sent out, unworn and with all tags still attached & in the original packaging we do reserve the right to refuse the refund if they are returned in an unsuitable condition. For hygiene purposes, no refunds or exchanges will be given for products that have perfume, makeup, body odours or cigarette smoke on.

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Any products that are sold on a non return basis will be clearly marked/listed as non-refundable. These are usually heavily discounted or repaired items. 

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Return Process 

1. Email or chat to us to request a return- e-mail us within 7 days of receiving the order on: hello@designerkidsclub.com requesting a return or chat to us online and we will provide you with a returns label/QR code print in store (UK returns).

All international returns will need to be arranged by yourself. We will not issue a returns label. 

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2. Pack - Package the items carefully, with each item in its original condition and with all labels attached with the undamaged box as it is considered part of the item. The items must be sent back within 7 days of requesting a return. 

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3. Return it to us-  Take your return to the post office or an Evri parcel shop and scan the QR code. For international return we recommend you return your items your own tracked & signed service to ensure they arrive with us & prevent being lost by the chosen postal service. It is important to retain a receipt with your tracking number as proof of postage. The items must be sent back within 7 days of requesting a return. 

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*On receipt, your return will be thoroughly checked by our team, and an authentication supervisor. If the security tag remains fully attached, and the condition is the same as it was at the point of sale, the return can be accepted. If this is not met, the item can be returned back to the buyer at the buyers' expense. Alternatively, the item can be sold back to us via our buy back.  

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of account or future orders and returns being refused.

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*The return postage is at the buyers cost & responsibility until it has arrived safely with us.

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REFUNDING YOU​

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We’ll process your return within 3 working days of receiving it. However, during busier periods it may take up to 7 working days.

We'll email you to confirm that your refund has been issued.

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You will be fully reimbursed apart from shipping costs for the returns. You will normally be responsible for all import charges (if not a UK or EU order), delivery and return postal charges (except as required by UK or EU law) unless the item was found to be damaged or we made a mistake.

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Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:

1. Credit Card: Our bank will credit your account within 10 working days of receipt of your items.

2. PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.

Please note it can take a few more days for your bank to complete the refund depending on their processing time.

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PAYMENT METHODS

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We accept:

1. Credit / Debit Card: Visa, Master Card, Amex, Maestro

2. E-Wallet: Paypal, Apple Pay, Google Pay

3. Klarna 

On DKC , every purchase is secure thanks to certified secure servers and advanced encryption services.

We use Secure Socket Layer (SSL) technology which encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

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You will also notice that the URL at the top of the browser begins with 'https:' instead of the normal 'http:' which means that you are in secure mode.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. To protect you as the cardholder and the payments made on our site, we may contact you by email if we need to verify your details.

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SECURELY SAVING YOUR CARD DETAILS 

To make shopping even quicker, we will store your credit card details if you are a registered customer. The next time you spot a coveted piece, you can whizz through checkout without having to re-enter all your details!

Only the last four digits of the card will be displayed so that you know which of your cards you are using.

You can delete any of your card details from your account. For increased security, if you change or add a new address you will be asked to re-enter your card details.

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DECLINED PAYMENTS

If your Credit Card has been declined, it could be for a number of reasons:

1. You mistyped your number.

2. You have mistyped the expiration date or the security code (CVV).

3. The name and address does not match the address your bank has on file for you.

4. Your bank has refused the payment for security reasons.

5. There are not enough funds in your account to cover the payment.

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Please contact your credit card provider or bank for more detailed information as to why your payment was refused. We invite you to contact us after in the event that the bank is unable to provide you with a sufficient answer.